Outgoing requests where your location is the borrower (requester). Queue from the options at the top of the screen. The Work Queue display shows a list of statuses Work Queues allow you to see a snapshot of the current ILL workloadīoth as a borrower (requester) and a lender If it still shows "Work Queue Paused", please contact Cisco Technical Assistance further assistance.Įxample of status and expected output: > statusĮnter "status detail" for more information.You are here: Managing Requests > Work Queues Work Queues From the CLI, please run status and check whether the "System status" shows "Online" and mail is indeed getting processed in the work queue. If you do not recieve a "work queue resumed" notificaiton after 15 minutes from the original "work queue paused" notification, this can indicate a more serious problem with the ESA's work queue. What should I do if I do not recieve a "work queue resumed" notification? Note: From the CLI, please use the workqueue command for full control and operation of the work queue for your appliance. Type Ctrl-C to return to the main prompt. And the workqueue rate 10 will present the operational output of the actual work queue, in terms of messages pending, message in, and messages out, and provide this updated snapshot each 10 seconds of processing. The workqueue status command will validate if the work queue is operational, still paused, or offline, for example. You may also wish to validate the work queue status directly with workqueue status and workqueue rate 10. These alerts are more of an informational type alert and no further action is required once the work queue resumes processing. Post-successful return to operation of work queue after a paused event, you will receive notification of, "work queue resumed, XX msgs." This means that the work queue's message processing has automatically resumed. What are "work queue resumed" notifications? You will want to assure that you see the lines above, which will indicate the successful request and update of the requested associated updates. Wed Jul 23 09:41:13 2014 Info: sophos waiting for new updates Wed Jul 23 09:41:13 2014 Info: sophos update completed Wed Jul 23 09:41:13 2014 Info: sophos updating the client manifest Mon Aug 18 11:32:55 2014 Info: case waiting for new updatesĮxample of the updater_logs and the anti-virus update success: Wed Jul 23 09:41:13 2014 Info: sophos verifying applied files Mon Aug 18 11:32:55 2014 Info: case update completed Mon Aug 18 11:32:55 2014 Info: case updating the client manifest This assure you of the appliance's communication with the Cisco update servers and manifest, and allow you to see the update complete.Įxample of the updater_logs and the anti-spam update success: Mon Aug 18 11:32:55 2014 Info: case verifying applied files You can view the process of the anti-virus updates my running tail updater_logs from the CLI on the ESA. Requesting forced update of Sophos Anti-Virus. A complete update is when the ESA will reach out to the Cisco update servers and pull the complete and most recent IDE, and also will pull the complete and most recent anti-spam or anti-virus engine, and reapply this in the background on your appliance.Įxample of antispamupdate ironport force: > antispamupdate ironport forceĮxample of antivirusupdate force: > antivirusupdate force On the CLI you can force a complete update via the command antispamupdate ironport force or antivirusupdate force. How can you correct this work queue paused event? There are also times if your appliance has had a network interruption, improper reboot, or other service impacting event, that the update process had become stale, or corrupted, and did not complete successfully.Įxample, work queue paused on antispam: The Critical message is:Įxample, work queue paused on antivirus: The Critical message is: On certain occasions, the update files may be larger than usual, and it takes a bit longer to process and updated - thus causing an alert to be generated. When anti-spam and anti-virus are in the process of updating their respective rules and services, the process will pause the processing of messages in the work queue until completely downloaded and updated. What does the alert "work queue paused, XX msgs, antispam" or "work queue paused, XX msgs, antivirus" mean? This document describes the meaning of critical alert notification for work queue paused events related to the anti-spam or anti-virus processes, how to attempt to correct these events, and post-event notifications related to the Cisco Email Security Appliance (ESA).
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